Title:  Business Analyst - NESO

About the role

As the National Energy System Operator (NESO) for Great Britain, we hold a unique and vital role at the heart of the energy system. Using engineering and commercial expertise, we balance electricity supply and demand every second—keeping the lights on and power flowing where it’s needed.

The Balancing Programme delivers critical Energy Balancing Capabilities into the Electricity Network Control Centre. These capabilities enable our Control Room teams to secure and balance the GB network in real time, 24/7, 365 days a year—ensuring reliable service for consumers.

That’s why we’re seeking an analytical and proactive Business Analyst with an outcome focused mindset to act as the conductor for Balancing Programme Trials, orchestrating all elements of the trial to ensure seamless delivery that will shape future tools, processes, and technologies.

Your responsibility will be end-to-end trial delivery including, trials design, securing the necessary resources, and acting as the central point of contact for both external participants and internal enablers. Throughout the trial, you will monitor progress and performance to maintain success and produce impactful insights that drive innovation in energy balancing and other critical operations. 

This role can be based in Wokingham, Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key accountabilities

• Design and Scope Balancing Trials
  Develop trial frameworks that fully meet agreed objectives, ensuring alignment with industry participants and internal stakeholders. Facilitate early engagement to confirm scope, success criteria, and deliverables.
• Define End-to-End Business Processes
  Collaborate across NESO teams to map and implement complete trial workflows, including resource planning and allocation. Ensure processes are robust, efficient, and aligned with operational standards.
• Lead Communication of Trial Deliverables
  Drive clear, timely, and impactful communication of trial goals, progress, and outcomes to internal teams and external stakeholders. Act as the primary liaison to maintain transparency and engagement throughout the trial lifecycle.
• Monitor and Optimise Trial Effectiveness
  Establish processes and metrics to track trial performance against objectives. Identify improvement opportunities during operation and recommend adjustments to enhance outcomes.
• Document and Disseminate Outcomes
  Produce comprehensive, well-structured documentation of trial results, insights, and lessons learned. Ensure findings are communicated effectively to inform future initiatives and shared with internal and external audiences.

About you

We’re looking for motivated and enthusiastic individuals ready to help us shape the future of our energy system. The ideal candidate will:

• Stakeholder Engagement Expertise
  Proven ability to build and maintain strong relationships with a diverse range of internal teams and external industry participants, fostering collaboration and trust.
• Self-Starter with Strong Organisational Skills
  Highly proactive and able to plan, prioritise, and manage time effectively in a dynamic, fast-paced environment. Comfortable taking ownership and driving initiatives independently.
• Product Understanding
  Experience in defining product vision and roadmap, managing backlogs, and ensuring delivery of business objectives. Skilled in aligning stakeholder requirements with strategic goals.
• Business Analysis Capability
  Ability to gather, analyse, and document business requirements, map end-to-end processes, and identify opportunities for improvement. Skilled in translating complex data into clear insights and recommendations.
• Qualifications

A degree in a science, technology, engineering or mathematics or another numerate discipline, or relevant equivalent experience.

About what'll get

A competitive salary between £50,000 -63,000– dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values and be part of a supportive community that values your individuality and where you can belong.

About us

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas, and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator, and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable, and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 19th Janaury at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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