Title:  Connections Operations Manager - NESO

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are looking for a Connections Operations Manager (initially on a 12 month fixed term contract) within the Connections Operations team, which manages the connection of generation and demand to Great Britain’s high voltage electricity network. The post holder will be at the forefront of helping Great Britain transition rapidly towards a zero-carbon future that can deliver our climate change goals. Initially

The Connections Operations Manager will be responsible for leading a team of connections contract managers who are responsible for all customer relationships, engagement and contract management, whilst delivering an excellent customer experience, and continuous improvements to the connections process, developing technical analysis capability and enabling new solutions to meet our zero-carbon operation goal. 

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.

energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

• Manage a team of Contract Managers who are responsible for all customer relationship, engagement and contract management, supporting customers through the connections process, right from the beginning of the submission of a new connection application, to managing existing contracts from acceptance to delivery for all demand connections in Scotland
• Create a high performing culture where every direct report is fully engaged and knows the value they create for the organisation
• Develop yourself and direct reports to drive performance and to create a strong career path and progression
• Manage your work, and the work of any direct reports, in an organised and efficient way, establishing key milestones and deliverables and reporting regularly against these to ensure that work is delivered on time and to a high standard 
• Engage with internal and external stakeholders (including the Scottish Government, Department for Energy Security and Net Zero, Ofgem, Transmission Owners, Distribution Network Operators and demand connection customers), ensuring that information is presented and explained clearly and concisely
• Contribute to the development and progression of Connections Reform by being a fully active member of the wider Customer Connections leadership team

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Ability to see the big picture and think strategically.
• Ability to develop self and direct reports to achieve their full potential.
• Proven experience in building high quality relationships both internally and externally and using those to achieve the required outcomes.
• Proven experience in improving customer experience.
• Ability to deliver change and mitigate complex risks for the overall benefit of NESO both internally and with our external stakeholders, in a sometimes-uncertain environment.
• Strong written and verbal communication skills, with a proven ability to communicate complex information in a way non-experts can understand.
• Engineering knowledge and system design is desirable but not essential for this role.
  
  

Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve.

What you'll get

A competitive salary up to £72,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.
  
  

More Information

This role closes on 2nd November 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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