Title: Customer Communications Officer - NESO
Warwick, GB, CV34 6DA
About the role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
We are looking for two Connections Reform Customer Communications Officers to join our growing Connections Reform Engagement Team. These roles will lead on publications and events including the planning and delivery of customer-facing events and the creation of key publications that support customer understanding of the Connections Reform programme. These roles will ensure all outputs are customer-centric, insight-driven, and aligned with NESO’s reform objectives.
These roles can be based from Wokingham, Warwick or Glasgow and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
Key Accountabilities
· Designing and delivering impactful customer events such as webinars, forums, and strategic engagement sessions.
· Developing agendas and content that reflect customer priorities and reform updates.
· Collaborating with internal teams to source speakers, content, and logistics.
· Driving strong attendance and engagement through targeted communications and follow-up strategies.
· Leading post-event feedback loops and using insights to inform future events and improve customer experience.
· Initiating, creating, and managing customer-facing publications including guidebooks, registers, FAQs and other materials.
· Coordinating editorial review and quality assurance processes.
· Maintaining a calendar of events and publication schedules, ensuring alignment with NESO’s digital channels.
· Monitoring customer feedback and updating materials accordingly.
· Supporting external events teams with briefings and insights gained from customer-owned events.
· Managing contractors or agencies involved in content production and delivery.
About you
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
Knowledge
· Understanding of stakeholder and customer engagement principles.
· Event planning or publishing processes.
· Familiarity with communications in a regulated environment.
· Energy industry and Connections Reform knowledge highly desirable.
Experience
· Experience in event planning, stakeholder engagement, or content development.
· Experience managing publications and editorial processes.
· Experience working with cross-functional teams and managing external partners.
Skills
· Strong organisational and project management skills.
· Excellent written and verbal communication.
· Editorial judgement and ability to translate complex information into engaging content or events.
· Comfortable using digital tools and platforms to support engagement.
· Graphic design skills desirable but not essential.
About what you’ll get
A competitive salary between £48,000 – 57,000 – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
About us
The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.
Join us and empower your potential, energise our team, and be part of something bigger.
Your energy, our future, together.
About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
More Information
This role closes on 19/11/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.