Title:  HR OperHR Operations Lead (Immigration, Recruitment and Onboarding) - NESO

About the role

National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.

NESO are creating a new inhouse HR Operations team, and we are seeking an experienced HR Immigration Advisor with a passion for process excellence to take a lead role across immigration, recruitment and onboarding to support the newly appointed HR Operations Manager.

The HR Operations team are responsible for delivering all HR operational processes and services including joiners, leavers, absence, right to work, benefits and reward across the organisation.

This is an exciting time of transformation for our People team at NESO, and this role will be critical in supporting the implementation of our immigration processes, and ways of working, supported by our new HR system.

The HR Operations team must deliver an exceptional employee experience through query resolution and delivery, as they will be the first point of contact for NESO colleagues with HR queries.  As the immigration expert, you will be the first point of contact for colleagues,  and also play a role in upskilling the HR administrators in this area.

This role can accommodate hybrid working, but there will be an expectation to be onsite in Warwick 2-3 days a week, and once a month in Wokingham. We continue to offer hybrid working from office and home.

Key accountabilities

• Experienced HR Immigration Advisor who will be a specialist, leading on mobility and immigration across the HR Operations team and NESO wide.
• Ensuring efficient, effective and high-quality transactional activities are delivered across the employee lifecycle, with a focus on recruitment, onboarding, and immigration.
• Main point of contact to handle queries effectively for external immigration partners and internal stakeholders.
• Providing accurate and timely advice to all NESO colleagues and stakeholders on immigration via phone, email and live chat, thus ensuring a positive colleague experience.
• Supporting quality monitoring and coaching approach to continuously improve customer service.
• Responsible for managing a range of UK immigration applications, including Tier 2 and ILR, and providing expert advice.
• Identifying process improvements to ease the administration of right to work and background checking, including streamlining and automation.
• Keeping up to date on immigration reforms and policies, supporting the implementation of new policies as required, and advise on best practice for the UK.
• Working closely with wider HR colleagues, including Talent Acquisition, HRBPs and Reward.
• Ensuring data accuracy, compliance with GDPR, and robust reporting where required.
• Supporting the development of operating procedures and service standards to ensure high quality and consistent HR service delivery.  Ensuring documentation is regularly updated to meet audit control requirements.
• Providing day-to-day coaching to the HR Operations Admin support team members as required on immigration, recruitment and onboarding.
• Providing ideas for process and efficiency improvements to enhance the employee experience, focusing on data-driven, streamlined solutions.
• Strong case management skills, able to manage and coordinate your own volume caseload.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Proven experience in a HR Immigration Advisor role, including knowledge of recruitment and onboarding.
• Experience in providing advice and guidance on immigration related matters.
• Proven experience in a HR Operations Advisor role with strong proficiency in HR Information Systems. Proficiency with workday would be highly advantageous.
• Ability to generate and analyse HR data reports, manipulating via excel where needed.
• Strong attention to detail, particularly in identifying potential risks.
• Strong communication skills (written and verbal), with the ability to influence and manage stakeholder expectations, and collaborate at all levels.
• Exceptional organisational skills and the ability to manage multiple changing priorities in a fast-paced environment.
• Ability to work effectively as part of a team, demonstrate initiative and proactively contribute ideas, views and recommendations to implement process improvements.
• A customer-centric mindset with a passion for creating a positive employee experience.
• Works effectively with 3rd Party providers to ensure seamless service.
  

About what you'll get

A competitive salary between £45,000 - £50,000 – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

About us

National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030.

So, join the energy transformation and help shape the future.

Your energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 22/10/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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