Title:  Internal Communications Manager - NESO (12 Month Fixed Term Contract)

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

As an Internal Communications Manager at NESO, you will be responsible for developing, implementing, and executing communication plans to enhance employee engagement and ensure consistent internal messaging. Your day-to-day tasks will include managing and coordinating communication and creative communications, leading research to uncover the effectiveness of current communication strategies and liaising with various departments to ensure cohesive messaging. You will also help lead the internal communications team.

This is a 12 month Fixed Term Contract.

This role is based in Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key accountabilities

• Working with the Head of Internal Communications to manage and deliver the internal communications engagement strategy.
• Crafting and managing engaging content across internal channels, ensuring consistency and clarity of key messages.
• Tracking and measuring performance of content and channels, using data to inform communication planning.
• Providing communication advice to stakeholders and teams, ensuring alignment with the communication strategy and internal comms ways of working.
• Overseeing the delivery of directorate-specific communications within the context of the NESO-wide internal communications strategy.
• Planning and managing events and campaigns as required.
• Sharing best practices and collaborating with teams across the business to drive engagement and effective communication.
• Working with teams to ensure our audience mapping and people data is best in class.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has/is:

• Proven expertise in developing and implementing colleague communications, engagement plans and campaigns.
• In-depth knowledge of the internal communication mix, including planning, research, measurement, and channel usage.
• Skilled writer with the ability to create engaging content for diverse audiences across multiple channels.
• Proven experience of working with and advising senior stakeholders.
• Solid experience of managing large scale events.
• Ability to produce high-quality content under tight deadlines and pressure.
• Creative and adaptable communication style, tailoring messages to specific audiences.
• Excellent interpersonal skills, including negotiation and influencing abilities.
• Excellent organisational skills and good attention to detail.
• Self-motivated and able to prioritise tasks in a fast-paced environment.
• Results-oriented with a track record of timely delivery and managing competing communications challenges.
• Proven experience in leading teams.
  

About what you’ll get

A competitive salary between £62,000 - £70,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values and be part of a supportive community that values your individuality and where you can belong.

About us

National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030.

So, join the energy transformation and help shape the future.

Your energy, our future, together.

About the National Energy System Operator

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on /11/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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