Title:  Process Implementation Lead - NESO

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

Due to the rapid pace of change in the energy sector, we need to fundamentally reform the connections process to ensure that it delivers the best outcomes both for customers and electricity consumers. As a result, we are taking forward various reforms (short, medium and longer-term) to address these challenges and have put our customers and stakeholders at the heart of this change. These changes and new processes will significantly speed up and improve the current arrangements that are no longer fit for purpose given the pace at which we need to transform our energy system. The Process Implementation Lead will be key in delivering these reforms.

Your role will involve translating policy into deliverable processes and tactical implementation of initiatives which will continuously improve the connections process for our customers in the short to medium term.

You will be responsible for owning and managing relationships with key internal and external stakeholders to gather insight on complex connections issues. You will use this insight to lead on the creation and implementation of process change initiatives, ensuring delivery within the wider connections team.

This role is based from our Warwick office, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.

energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

• Lead tactical initiatives to optimise processes for the future connections reform window, ensuring effective implementation
• Translate complex connections policy positions into practical and deliverable processes, working closely with internal and external stakeholders to implement the changes.
• Own, create and document detailed process maps and Standard Operating Procedures (SOPs) to aid consistent delivery
• Lead a virtual team across the connections reform program to deliver the reform objectives and embed continuous improvement.
• Engage with external stakeholders such as Transmission Owners, Distribution Network Operators, Ofgem, and DESNZ on relevant process changes
• Champion continuous process improvement through identification and implementing enhancements to connections reform processes.
• Identify and escalate key areas of risk and concern on project delivery.
• Maintain awareness of current reform methodologies, applying this knowledge to enable compliant and effective delivery.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Strong background in process mapping and process improvement (essential)
• Knowledge of the connections process and reform (desirable, but not essential)
• Knowledge of change management principles (desirable, but not essential)
• Demonstrated ability to own internal and external relationships up to senior management level to achieve the required outcomes
• Strong written and verbal communication skills, with a proven ability to communicate complex information in a way non-experts can understand
• Ability to see the big picture and think strategically, identifying interactions opportunities to improve cross-team working.
• Excellent time management skills, including the ability to successfully manage multiple activities and issues to set deadlines, including excellent administrative skills
• Process driven mindset, delivering high-quality work under pressure, on time, whilst adhering to governance requirements.

Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse 

What you'll get

A competitive salary between £62,000 - £67,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.
  
  

More Information

This role closes on 29th January 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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